Accessibility statement for Visit a Heat Pump
This accessibility statement applies to https://www.visitaheatpump.com
This website is run by Nesta. We want as many people as possible to be able to use this website. For example, that means you should be able to:
- change colours, contrast levels and fonts
- zoom in up to 300% without the text spilling off the screen
- navigate most of the website using just a keyboard
- navigate most of the website using speech recognition software
- listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
We’ve also made the website text as simple as possible to understand.
AbilityNet has advice on making your device easier to use if you have a disability.
We’ve also made the website text as simple as possible to understand.
How accessible this website is
We know some parts of this website are not fully accessible:
- Elements of the page are not accessible using keyboard only
Feedback and contact information
If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact: info@visitaheatpump.com
If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:
email: info@visitaheatpump.com
call: 020 7438 2500
We’ll consider your request and get back to you in 5 working days.
Technical information about this website’s accessibility
Compliance status
This website is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard, due to the non-compliances listed below.
Non-accessible content
The content listed below is non-accessible for the following reasons.
Non-compliance with the accessibility regulations
Some content is inaccessible when using a keyboard to navigate the site. This includes the icons within the map widget on the Search page. This fails WCAG 2.2 success criterion 2.1.1 Keyboard.
We aim to resolve this by 01/08/2026
Dragging movements are required for some site elements. This may be difficult for users with motor impairments. This fails WCAG 2.2 success criterion 2.5.7 Dragging Movements.
We aim to resolve this by 01/08/2026
Status messages are announced incorrectly or not announced by screen readers. This may result in users being unable to correct input errors. This fails WCAG 2.2 success criterion 4.1.3 Status Messages.
We aim to resolve this by 01/08/2026
Preparation of this accessibility statement
This statement was prepared on 20/08/2025. It was last reviewed on 20/08/2025.
This website was last tested on 19/08/2025. The test was carried out by Zoonou.
Zoonou used WCAG-EM to define the pages tested and test approach.